1) Simple Button: The Simple Button Layout provides a minimalistic approach, allowing users to start a WhatsApp chat with a single click. This layout is ideal for quick access without additional agent details or message customization.
2) Type of WhatsApp: Choose whether the WhatsApp button should link to an individual WhatsApp number or a group.
Available Options:
- Number – Connects users directly to a specific WhatsApp number.
- Group – Links users to a WhatsApp group.
3) Number or Group: Set the WhatsApp number (including the country code) where customers can send messages or enter the WhatsApp Group invite link.
4) Timezone: Select the appropriate timezone for accurate scheduling and availability settings.
5) Availability: Define available days and time slots when the agent is online.