1) Single Agent Layout: The Single Agent Layout is designed for direct interaction with a specific agent. This layout displays the agent’s details and provides an instant way for users to start a chat on WhatsApp.
2) Type of WhatsApp: Choose whether the WhatsApp button should link to an individual WhatsApp number or a group.
Available Options:
- Number – Connects users directly to a specific WhatsApp number.
- Group – Links users to a WhatsApp group.
3) Number or Group: Set the WhatsApp number (including the country code) where customers can send messages or enter the WhatsApp Group invite link.
4) Timezone: Select the appropriate timezone for accurate scheduling and availability settings.
5) Availability: Specify the available days and time slots for the agent.
6) Agent Photo: Upload an image to personalize the chat interface.
7) Agent Name: Display the name of the chat agent.
8) Subtitle: Show a short description (e.g., “Typically replies within a day”).
9) Bubble Header Content Position: Configure the positioning of the chat header content.
10) GDPR Compliance:
- Enable this option to show a GDPR compliance message before starting the chat.
- Disable it if GDPR compliance is not required.
11) Current Time: Display the agent’s local time for user reference.
12) Message From Agent: A customizable welcome message that appears before the chat button.
13) Icon for Send Message Button: Choose an icon for the send button or remove it if not needed.
14) Send Message Button Label: Customize the button text (default: “Send a message”).
14) Loading Text: Change the loading text on submit button click.